Skip to content
Swiffer

Swiffer Reviews

www.swiffer.com
Is this your business?
What is your customer experience with Swiffer?

Swiffer Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Swiffer has a 2.4 star rating from 140 customer reviews, with 57% saying they would likely recommend. Overall sentiment leans negative; many customers request a refund and report product failures and service hurdles.

Key Takeaways for Future Customers

  • Check Swiffer reviews for recurring sprayer and motor failures before buying.
  • Be prepared to contact customer service for replacements or refund requests.
  • Expect medium price level and mixed experiences with product fit and durability.

Negative Feedback / Risk Areas

  • Frequent customer complaints about WetJet and power mop not spraying or breaking.
  • Reports of poor customer service responsiveness and long refund delays.
  • Quality issues with refills, leaking products, and parts missing.

Positive Feedback

Some users find Swiffer easy to use and convenient; a few note helpful, polite customer service interactions and satisfaction when issues are resolved.

View full overview ›

Media from reviews

Swiffer - Waiting for refund since august
Swiffer - I can not get throughSwiffer - I can not get through - Image 2Swiffer - Leaking ProductSwiffer - Leaking Product - Image 2Swiffer - Leaking Product - Image 3Swiffer - Leaking Product - Image 4
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
mop power customer service power mop customer service products replacement problem batteries
Filter review
Sort by
Carsen Qja
map-marker Hanover, Ontario

Waiting for refund since august

Contacted the company first

The reviewer tried to contact the company before posting this review.

Swiffer - Waiting for refund since august

Case no.2990****

I filled in a form in august. Told they would send my refund shortly. Its still not arrived!

View full review
Susan C Qbb
map-marker East Orange, New Jersey

I can not get through

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

Swiffer - I can not get through
Swiffer - I can not get through - Image 2

I bought your mop only used it a couple times, it came apart in the middle wires were sparking cleaner kept shooting out. I played it down it two pieces to make it stop.

It George sparking. I would like a replacement

Loss:
$45
Pros:
  • When works it a good product
Cons:
  • When it does not work it is awful

Preferred solution: Full refund

User's recommendation: No

View full review
Anonymous
map-marker Bradenton, Florida

Leaking Product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - I use Swiffer dry and wet; the wet leaks in bags.
  • - The bagger puts it upright, not laid down.
  • - Seal and lid need better sealing; Mop & Go 20-pack drips.],
  • - is_content_refused
Swiffer - Leaking Product
Swiffer - Leaking Product - Image 2
Swiffer - Leaking Product - Image 3
Swiffer - Leaking Product - Image 4
Swiffer - Leaking Product - Image 5

I have consistently used your Swiffer products for years! I use both dry and wet.

I finally had to write to complain about the wet! EVERY TIME I buy this product the bagger puts it into the bag standing up vs laying down. Liquid leaks into the bag every time! You really need to better seal the foil lining and lid on this product.

Today I bought from Walmart the Mop & Go Heavy duty - 20 pack ...and again it dripped all over the bag! SO frustrating!

User's recommendation: Unfortunately, you have to monitor the store bagger!

View full review
Denise F Ehp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Only half pieces in my box

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

Swiffer - Only half pieces in my box
Swiffer - Only half pieces in my box - Image 2
Swiffer - Only half pieces in my box - Image 3
Swiffer - Only half pieces in my box - Image 4

I opened my box and the dusters are only ½ on one side.

Denise Ferrell

2265 Arnold Road Lexington NC 27295

View full review
Janice C Wxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Golden Valley, Arizona

Mad at product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - The duster with dust busting straps doesn’t stay on and requires manual separation of blue strips, making it feel overpriced.
Updated by user Sep 18, 2026

What customer service, it was just questions and to leave ( type) my concerns. No one tried to reach out to me.

Original review Sep 15, 2026

I bought a box of your duster heavy duty with dust-busting straps. They are the most worthless things I have ever used.

Generic ones are better than these. They don't stay on; I have to separate each blue polka-dotted strip by hand. I am so irritated. I just had surgery, and dusting is the only thing I can do, but these are so worthless I can't even do that without constantly putting the stupid thing back on.

For a name brand that costs too much, you should be better than this. Pissed off.

Loss:
$7

Preferred solution: Fix your product because I will never buy it again

View full review
Resolved
Kathryne Dhn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Youngstown, Ohio

Resolved: Stiffer power mop. Had problems with 2 power mops with the push buttons. I love my original swiffer dry mop. Have used one for 30 years.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

My sister in/ law had the same problem with her power mops. Need to check the button on the handle for a better method of operation.

View full review
Carol A Lji

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The sprayer stopped working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

The map quit quit spraying i did all the troubleshooting, and it didn't matter

All I was looking for was a replacement. Because I like the mop.

But I can't get anybody to understand that.

I guess I just won't use any swifer products again. Don't buy0

User's recommendation: Don't purchase a swifer mop

View full review
Marquese Gyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sioux Falls, South Dakota

Swiffer mop

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

person was very friendly willing to help with my issue he is seeing why i did not get my coupon. the first time i called this the second that person was willing to help and wanted to solve my problem

View full review
Ronna L Ubf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question about new size bottle

Contacted the company first

The reviewer tried to contact the company before posting this review.

I need to try the old bottle in the new Swiffer model. I have large bottles, and the new ones are smaller.

Preferred solution: Answer

View full review
Marlene F Zwr
map-marker Beverly, Massachusetts

Complaint of mop keeps coming apart

Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user Aug 21, 2026

It was a pain in the *** to get someone who couldn’t even help me. I then got sent to a nightmare of press this number and that number, and just ended up back at the same recording where I started, which was nowhere!!

Original review Aug 19, 2026

I received the mop as a gift from my son and put it together, and within four uses, the mop itself keeps coming apart, and the black wire keeps getting messed up in it when I try to put it back together.

User's recommendation: Hope they improved the mop

View full review
Anonymous
map-marker Joppa, Maryland

See below

The refill for swifter dusting mop does not fit. You cannot get it into the holes that you puncture.

User's recommendation: lengthen the part you tuck in to the slots provided so they stay in

View full review
Carol B Kmc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer report was very nice very helpful. Apologized that I had problem with the product. Handeled my concerns about product professionals and courtsely

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

Very good and very professionally. Very knowledgeable staff member Polite and very concerned about my feeling toward swiffer products. I explained I have used swiffer products several years and this is first complaint with profucts

View full review
Marlene F Zwr
map-marker Beverly, Massachusetts

Cannot get through to anybody who can help me online for nearly an hour and still no resolution just keep putting me into a push button cycle that is freakin useless.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

Tried calling all I get is press this number for one thing press this number for another and you cannot get a hold of anybody all it is is a friggin cycle that you just want to take a gun and shoot

User's recommendation: Don’t buy the Wetjet mop keeps breaking and you’ve got no help in the company

View full review
Lipa Csq
map-marker Napoleon, Ohio

Cheapafing the products beyond usefulness

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I used to love these products. Swiffer mop was quick and easy till they made is so cheap the pole would snap in half a few uses.

Now the swiffer dusters, really? If you can get it on the handle without it tearing it just scratches at the dust.

This is a breakup letter. Will never use their products again.

User's recommendation: Don't waste your money.

View full review
Cheryl S Irv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

My power mop just stopped working after putting new batteries, pads and solution

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

Mine had just stopped working and no longer sprays out the solution! I received my mop some time ago from PG as a try and it was working until now! I've always been content

Pros:
  • Worked for a while
Cons:
  • Just started not spitting out the solution all of a sudden

Preferred solution: Price reduction

View full review
James D Deh
map-marker Modesto, California

Swiffer battery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

I called the 24-hour support and I got a message that I had to go on the website to get help. I cannot believe that it says to go to the website and gives me the number and then turns around and tells me to go back to the website. It's very frustrating.

Cons:
  • I need help installing the batteries

Preferred solution: How to install the batteries

User's recommendation: I think swifter should have better Customer Service

View full review

About

Related Companies

Procter And Gamble, Tide, Charmin, Downy, Aussie Hair

Summary

Swiffer is a line of cleaning products by Procter Gamble and Michael Rand. Introduced in 1999, the brand uses the "razor-and-blades" business model; whereby the consumer purchases the handle assembly at a low price, but must continue to purchase replacement refills and pads over the lifespan of the product. Since 1999, the Swiffer has become a half-billion dollar brand in fifteen countries. Today, Swiffer Sweeper, Swiffer Sweeper X-Large, Swiffer SweeperVac, Swiffer WetJet, Swiffer BISSELL SteamBoost, Swiffer Dusters, Swiffer 360 Dusters, Swiffer Dusters Extender, and Swiffer Dust and Shine are used in more than 50 million households worldwide. Swiffer has established itself as both a pioneer in the cleaning systems category and a pop culture icon.

Swiffer reviews and complaints

Swiffer is ranked 59 out of 563 in Household Essentials category

Payment Methods

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article